Privacy Policy for Scentastic Scents

Introduction

This Privacy Policy outlines how www.scentasticscents.com (“the Site,” “we,” “our,” or “us”) gathers, utilizes, and protects your personal information when you browse or purchase from our website. We value your privacy and are committed to transparency regarding your data.

Personal Information We Collect

When you interact with our Site, we collect information about your device, browsing behavior, and details necessary to process your purchases. Additional information may be collected if you reach out for customer support. In this policy, any information that can identify you as an individual is referred to as “Personal Information.”

Device and Browsing Information

Types of information collected: Browser type and version, IP address, time zone settings, cookie data, pages viewed, products browsed, search queries, and how you navigate our Site.
Why we collect it: To properly display our Site on your device, analyze usage patterns, improve user experience, and optimize our website functionality.
How it’s collected: Automatically through cookies, log files, web beacons, tags, and similar tracking technologies when you visit our Site.

Purchase Information

Types of information collected: Your name, billing and shipping addresses, payment details, email address, and phone number.
Why we collect it: To fulfill your orders, process payments, arrange shipping, provide invoices and order confirmations, communicate with you about your purchase, screen for potential fraud, and send relevant product information based on your preferences.
How it’s collected: Directly from you during the checkout process.

Customer Support Information

Types of information collected: Communications content and context when you contact our customer service team.
Why we collect it: To address your inquiries, resolve issues, and improve our products and services.
How it’s collected: Directly from you when you communicate with us.

Children’s Privacy

Our Site is designed for individuals 14 years of age and older. We do not knowingly collect Personal Information from children under 14. If you are a parent or guardian who believes your child has provided us with Personal Information, please contact us immediately so we can remove this information from our records.

We may share your Personal Information with:

Payment processors to securely handle your transactions
Shipping and logistics partners to deliver your purchases
Email service providers to send order confirmations and updates
Analytics providers to help us understand how our Site is used
Legal authorities when required by law, to protect our rights, or in response to legal processes

How We Use Your Information

Your Personal Information helps us:

Process and fulfill your orders
Communicate with you about purchases and shipping
Provide customer support
Improve our website and products
Send you information about new products, promotions, and events (with your consent)
Protect against fraudulent transactions
Comply with legal obligations

For residents of the European Economic Area, we process your personal information based on:

Your explicit consent
The necessity to perform our contract with you when you make a purchase
Our legitimate business interests
Compliance with our legal obligations
Protection of your vital interests
Public interest considerations

Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or you request deletion of your data. When you place an order, we keep your information in our records until you ask us to delete it.

Automated Decision-Making

We employ limited automated processing to protect against fraud and ensure security. This includes:

Temporary blocking of IP addresses associated with multiple failed payment attempts
Automated order screening to detect potential fraud patterns
Analysis of browsing patterns to identify suspicious activities

These automated processes are reviewed by our team to prevent erroneous decisions.

European Economic Area residents have the right to:

Access their Personal Information
Correct inaccurate data
Request deletion of their data
Restrict or object to certain processing activities
Data portability (receive data in a structured, machine-readable format)
Withdraw consent at any time

Your data may be transferred to and processed in countries outside Europe, including the United States, with appropriate safeguards in place to protect your information.

Your Rights Under CCPA

California residents have the right to:

Know what Personal Information we collect and how it’s used
Request deletion of Personal Information
Opt-out of the sale of Personal Information (note that we do not sell your Personal Information)
Non-discrimination for exercising these rights

You may designate an authorized agent to make requests on your behalf.

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience. These include:

Essential cookies: Required for the Site to function properly
Preference cookies: Remember your settings and preferences
Analytics cookies: Help us understand how visitors interact with our Site
Marketing cookies: Track your browsing habits to deliver targeted advertising

Cookies make your experience better by remembering your preferences, maintaining your session, and providing insights that help us improve our Site. You can manage cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated policy will be posted on this page with a revised “last updated” date. Significant changes will be communicated through a prominent notice on our Site.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or want to submit a complaint, please contact us at:

Email: info@scentasticscents.com

Postal mail:
Scentastic Scents
Federa B area Block 16 Near Luckyone Mall
Karachi,Sindh
Pakistan

Last updated: April 19, 2025