We sincerely apologize that our product did not meet your expectations. This policy outlines our exchange and return process, which follows the Sunnah and is designed to ensure your complete satisfaction.
Return & Exchange Eligibility
Returns and exchanges are accepted within 15 days of purchase
Applicable only for online purchases
Products must have at least 90% of content remaining
Only available for:
10ML roll-ons
50ML perfume bottles
100ML perfume bottles
Not Eligible for Return/Exchange
Waxes
Candles
Body mist
Car fresheners
Air fresheners
5ML Spray testers
Return Process
Processing time: 5-6 working days
Complete return checklist to ensure smooth processing
Return the product with original packaging intact
Additional Conditions
Small charges may apply if:
Cellophane is missing
Testers are missing
Box is damaged beyond original condition
Product is used up to 10% (small fee)
Product is used more than 10% (return not eligible)
No charges for negligible use
We appreciate your understanding and are committed to resolving your concerns promptly.
